Please read our Terms of Services before ordering.
Ekko Web Solutions requires the full amount of the total service or project to be paid before any work is done, unless other options have been given. For larger projects a payment plan may be set up – still requiring the full amount of the total price to be paid in full before any work is done.
Projects where the total cost has been divided into two payments for your convenience require an initial deposit (roughly 50%) up front. The remaining 50% balance is due before installation and delivery.
All amounts must be in US Dollars ($ USD) or SEK and made by credit card or through PayPal, unless prior arrangements have been made. Orders are put in queue according to when payment is made.
Quotes and Estimates
After initial consultation Ekko Web Solutions will secure your inital quote for 30 days. After the 30 days a new consultation may be needed. We remain the right to change the total amount if you add additional work to what was originally agreed. Full amount of the new total is due before any work is carried out.
All projects are scheduled in the order they are paid. A rush fee of 30% of the project total is applicable for projects with a shorter due date. Please note there is normally a waiting list of at least 20 days for all larger projects.
No refund will be issued for any reason other than as outlined in the Satisfaction Guarantee below. Payment for any project canceled for any other reason than design dissatisfaction will not be refunded.
Ekko Web Solutions will not negotiate charge backs with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.
Life can bring unexpected happeninings for all of us and if for some reason your project need to be put on hold you may as for a ”30 day freeze”. Meaning we will lock your quoted price for 30 days after the initial estimate start date. When the ”30 day freeze” period is up a new consultation may be needed if rates have changed. If you decide not to proceed, all deposits are forfeited. Any graphics, layouts or mock-ups will remain the property of Ekko Web Solutions and may be resold or redistributed as necessary.
We strive to make every design unique and to make sure you are completely satisfied we have a satisfaction guarantee. You may request revisions to your design and your designer will follow all of your requests. If for some reason we are not able to create the look your want for your design and you have requested various revisions you can let us know and we will issue a refund, minus any amount used to purchase images or other items for your design..
If you choose to request a refund, you will no longer have the right to use any images or designs we have provided to you as part of your project. Once a design is installed on your site, you have accepted the design, and this guarantee no longer applies.
You may request smaller revisions and alterations that does not change the initial agreement. A revision or smaller alteration includes: changing colors, editing a headline, changing a font or similar. If larger changes are required additional fees may apply and need to be paid before the alteration will take place. When the design has been approved and installed hourly fees are applicable for any additional changes.
For us to effectively work on your design and complete the project on time we will need you to be available for feedback and easy communication. All our communication is via email unless agreed otherwise. Please note that you are required to supply us with any images, text and information needed in a timely manner. If your reply is delayed more than one week your project will be taken back in the cue unless you have communicated your absence prior.
Once thirty (30) days have passed without any communication from you we will assume that you no longer wish to proceed with your project and it will be marked as completed and no refund will be issued. Should you want to continue your project after this a new fee will be required.
Copyrights and Trademarks
Ekko Web Solutions will in no way be responasble for any images used in the design. You are responsible for making sure the image or illustration is royalty free and holds no trademark or usage restriction before sending it to us.
Credits and Usage of Design
You may not use any of the design Ekko Web Solutions has created and use it on another URL or publication without prior written agreement. Ekko Web Solutions keep all rights to any material not used in your design and the right to use it in future projects for other clients. Once your design is finished Ekko Web Solutions retain the right to publish any material in portfolios and other marketing materials. All site design will carry a link to Ekko Web Solutions and may not be removed without prior agreement.
Once the project has been paid and completed the final artwork will be transferred to the client who remain ownership.
Copyright on all software and code remains the property of Ekko Web Solutions or its otherwise respective owner. Ekko Web Solutions will keep a copy of your design, including template and graphics for a period of 6 months after project completion, thereafter we reserve the right to discard them.
All our designs are based on the current browser version of the major browsers such as: Firefox, Google Chrome, IE8 and Opera. We are not responsible for any non-compatibility in older browser versions or new updates.
Any service purchased from Ekko Web Design is provided ‘as is’ without warranty of any kind that the web design project will be uninterrupted or error-free. In no event will Ekko Web Solutions be liable to you or any third party, on any legal theory for any direct, indirect, special, incidental, punitive, exemplary or consequential damages arising out of the use of any Ekko Web Solutions service, graphic or code, or the use of any hosting service, service provider, telecommunications carrier, internet servers, third party e-commerce programs, or your site visitor’s computer or internet software, including, without limitation, service interruptions caused by Acts of God and/or Nature, or any other circumstances beyond our reasonable control, any lost profits, business interruption, loss of data or otherwise, even if expressly advised of the possibility of such damages.
Ekko Web Solutions will make no warranty to cover AOL, text-based or old browsers or requested special effects that have been advised against.
Hours of Operation
Our normal work days are Monday through Friday. If you require maintenance outside of our normal hours, such as on weekends or holidays, you will be charged our base rate of $95 per hour with an additional charge of $30.00 per hour for after-hours assistance.
If your project’s deadline require work outside of normal business hours, a rush fee (30% of the order total) will apply.
While we strive to quickly complete orders, Ekko Web Solutions does not guarantee a time frame to complete your order. All time frames given are estimates only and are subject to change.
All correspondence and documents provided will be treated as confidential between the client and Ekko Web Solutions.
Ekko Web Solutions reserves the right to refuse to design for any site with adult content or any other content we deem objectionable. We will not accept projects that we find morally questionable, unethical, or distasteful.
Please note that by submitting your payment for our services you are agreeing to all of our terms of service as written here. Ekko Web Solutions reserves the right to change or update these terms at any time without prior notice.
Please contact us you have any questions or comments regarding this policy.