We have collected a few of your most burning questions here in our FAQ. If you still feel your question needs answering, please email us and we will help you.
What do you specialize in?
Our expertise is in creating designs using WordPress, however we are not limited to that and can help with other platforms as well. We also create fantastic banners and marketing material for you to promote your business. You are welcome to email us if you have any questions.
Do you have a waiting list?
Yes. We only work with a limited amount of clients each month to ensure we are able to pay full attention to each business’ needs. Normally our waiting time is at least 2 weeks from the time your order has been received. Depending on how our current workload is the waiting time may be shorter or longer.
Can I pay you extra to jump ahead of the waiting line?
Yes and no. All orders are dealt with in the order they are paid for. However if you have an emergency and need something urgently we have a rush fee of 30% to cover the extra time we need to spend on your project.
How long does it take before my site is complete?
There is no easy answer to this question but as a general guidance a design will take all from 2 weeks up to longer depending on how complex the design is. We will always keep you updated so you know what is going on.
Can you give advice on how to market my website online?
Yes indeed. Our coaching sessions will help you with just that.
Do you have a refund policy?
Yes, if you do not approve of your design before it is installed and uploaded on your site we will give you a full refund. Please read our Terms of Services before placing your order.
What happens after I have paid?
That is when the fun start. It includes many hours of research, coding, trying, chaining, trying again, changing a little bit more etc. Here are a few things we look at when designing your website:
- Research of other websites in your niche
- Colors that match your logotype
- Different designs that match your message
- Fonts – for marketing materials if you do not already have a set of fonts you use
- Customizing your theme
We look forward working with you!